FTC Reaches $100 Million Settlement with Fast-Fashion Retailer Shein Over Delivery Delays and Customer Complaints

Chinese fast-fashion giant Shein has agreed to pay $100 million to settle a U.S. Federal Trade Commission investigation concerning delivery delays and other customer complaints. The settlement, which represents 44% of Shein's second-quarter profit, follows over 12,000 consumer complaints to the FTC regarding more than $11 million in purchases between January 2020 and June 2026. Many complaints cited unreceived packages marked as delivered and unresolved customer service issues.